The following terms and conditions apply to inspírese Web Services email services.
inspírese Web Services Exchange Mail accounts include licensing for Outlook Client Software. The license fee is included with the monthly inspírese Web Services service fee. Mailbox owners are permitted to install the software once on one PC for each Microsoft Exchange 2003 mailbox. Sharing of a single mailbox is not permitted unless additional licenses are purchased on a monthly basis for each user. If you cancel your inspírese Web Services Exchange Mail account you are responsible for uninstalling any Outlook client software that is licensed as part of the inspírese Web Services service.
Each mailbox has a storage quota. This is in place to protect your account and others from potentially large volumes of email sent to a single address that could materially affect the email system server. Additional storage can be purchased though your control panel. It is the mailbox owner's responsibility to ensure that his/her mailbox does not reach its allocated level. inspírese Web Services cannot be responsible for email lost due to full mailboxes. You can check your mailbox size from your control panel.
It is the mailbox owner's responsibility to keep his/her password confidential, and to change the password on a regular basis. inspírese Web Services is not responsible for any data losses or security issues due to stolen passwords. inspírese Web Services recommends that you use passwords that contain numbers and symbols in order to prevent unauthorized users from guessing commonly-used choices (i.e. "12345", "password", etc.).
We provide email and phone support - details can be found at www.webservices.inspirese.com/support.htm
inspírese Web Services provides web-based account and server management via a control panel. This is designed to give you control over your account and the Microsoft Exchange server features. You can use your control panel to perform most of the routine account and server management tasks. Online help is available from inspírese Web Services' support website.
inspírese Web Services monitors the server as a whole but does not monitor individual mailboxes. The Exchange server uses SMTP, a "store-and-forward" email protocol, to deliver outbound messages. This protocol does not guarantee immediate delivery of email messages. By default, the Exchange server makes a delivery attempt every ten minutes three times; after that the server will attempt message delivery every fifteen minutes. If there is no successful delivery attempt within twelve hours, a delay notification will be emailed to the sender. If there is no successful delivery attempt within two days, the message will be returned to the sender.
To guarantee optimal performance on the servers, it is necessary for inspírese Web Services to perform routine maintenance. Such maintenance often requires taking inspírese Web Services Exchange servers off-line, typically performed during off-peak hours. inspírese Web Services will give you advance notice of maintenance requiring the servers to be taken off-line whenever possible.
inspírese Web Services makes every reasonable effort to ensure mailbox security at all times. We do this through a combination of various network security policies, load balancing and redundant systems. We make every reasonable effort to ensure the integrity of data on our systems. On the rare occasions where there may be a problem with specific mailbox data, it is the mailbox owners responsibility notify to us. We cannot guarantee to restore data and we accept no liability for the loss of any such data.
Each Exchange account is allotted an aggregated storage capacity initially equal to the total storage capacity of each mailbox. This storage capacity is shared among all mailboxes and public folders within your account; the quota cannot be exceeded. For an additional fee, you may increase your account storage capacity at any time from within the control panel.
In addition to the aggregate account storage capacity, each mailbox and public folder also has its own storage limit. When the storage capacity is reached on an individual mailbox or folder, the Exchange servers shall stop sending or receiving messages. inspírese Web Services is not responsible for service unavailability or data loss caused by any mailbox or folder exceeding its storage capacity. To prevent such occurrences, you can manage mailbox and public folder storage limits at any time from within the control panel.
The Exchange Server retains ownership of the two top layers of the public folder hierarchy, "Public Folders", and, under that folder, the "All Public Folders". Users of Microsoft Outlook can create as many Public folders as they wish under the existing folders, and these can be of any type allowed by the Exchange server (appointment, contacts, mail, notes, journal, or tasks).
inspírese Web Services installs anti-virus software on its Exchange servers. This software is configured to check all messages coming in to and leaving the Exchange server. Messages sent between mailboxes on the server are not scanned. If a virus is detected, the message is deleted. No notification is sent to either recipient or sender of the message.
inspírese Web Services runs anti-SPAM software on its Exchange servers. You can determine the levels of spam protection from within your control panel.
All data created or stored by you within inspírese Web Services' applications and servers are your property. inspírese Web Services shall allow access to such data by only authorized inspírese Web Services personnel. inspírese Web Services makes no claim of ownership of any web server content, email content, or any other type of data contained within the accountholder's server space or within applications on inspírese Web Services' servers.
Customers are responsible for backing up their email before upgrading or removing mailboxes.
If inspírese Web Services identify a mailbox or domain that is causing problems; we will either remove the offending mailboxes or change their settings to resolve the issue. In extreme cases, we will disable email or suspend all services to the domain as appropriate.
For details of what is not allowed by inspírese Web Services and our spam/ illicit material policies please see the abuse section of our terms & conditions.
inspírese Web Services' policy on maintaining stable data-transfer levels includes a deletion process for email that has not been downloaded locally within 90 days of receipt (this process does not apply to Microsoft Exchange mailboxes).
It is the mailbox owner's responsibility to ensure his/her received email is retrieved and saved locally where necessary to ensure that important correspondence is not lost.
inspírese Web Services cannot be held responsible for lost items that have exceeded this 90 day limit.
Please note: by signing up for any of our services you agree to be bound by all inspírese Web Services terms and conditions.