We aim to give outstanding service and value for money, however we recognise that from time to time issues can arise that need to be escalated. We are committed to resolving any such issues as quickly and efficiently as possible. The following section gives information on how to contact us, and what to do if you have a complaint.
Step one: How to contact us
If you are unhappy with any of our services, or you feel that you
have not received a satisfactory response from our Customer Support
teams, you may send your complaint in writing to:
Alternatively you may email us at escalations@webservices.inspirese.com
You should expect to receive a response to your query within seven working days of us receiving your correspondence.
Step two: What we will do
On receipt of your complaint our Customer Support Manager will
thoroughly investigate any issues raised and propose a course of
action for resolution.
Step three: If you are not
satisfied
If you are not satisfied with the action we plan to take, you should
request that your complaint be referred to the Customer Support
Director.
Alternatively you may email us at escalations@webservices.inspirese.co
You should expect to receive a response to your query within seven working days of us receiving your correspondence.
Step four: What we will do
On receipt of your complaint our Customer Support Director will
thoroughly investigate any issues raised and propose a course of
action for resolution.
Step five: Further action
in order to resolve your dispute
Once you have a response from our Customer Service Director, if you
remain unsatisfied with our attempts to resolve the issue, you can
contact your Abogado or Legal representative and ask them to take
action on your behalf.
You
contact Customer Support Manager
Customer Support Manager will investigate
and propose a solution
You contact the CEO
The CEO will investigate
and propose a solution
If you are not satisfied, you contact your Abogado/Legal
Representative
We are happy to answer any questions you may have regarding your inspírese Web Services services. Please note that any discussions with the inspírese Web Services are treated in strictest confidence, so we may need to ask you security questions to confirm that we are speaking to the right person.
Please note: by signing up or paying for any of our services you agree to be bound by all inspírese Web Services terms and conditions.